How do I get my bond back?

When you have vacated your property and handed keys back we will conduct your final inspection. The condition of the property will be closely compared to the entry condition report signed at the start of your tenancy. You will then be contacted regarding any damages (not considered fair wear and tear) and any missed cleaning items etc. If the premises are not cleaned to the agent’s satisfaction within a reasonable time frame following the final inspection, a professional cleaner will be engaged to clean and the cost will be deducted from the bond.

If the agent and tenant agree on the bond to be refunded, Rent Star will prepare the Refund of Rental Bond form to be signed by all tenants and submitted to the RTA. Once this is complete, you will typically be refunded the agreed amount by the RTA inside of 14 days. Please note, if all outstanding funds are paid prior to vacating a full bond refund can be processed by our agency within days of vacating the premises.


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